Policies

Please review our policies before placing your order. Each Crown & Crystal creation is handmade and tailored to you. Our goal is to provide a seamless luxury experience while maintaining the care and time that true custom artistry requires.

Deposits

A 50% non-refundable deposit is required to begin all custom orders.

This secures your design slot and covers materials used to create your set.

The remaining balance is due before your order is shipped. Orders will not ship until full payment is received.

Processing Time

Each Crown & Crystal creation is handcrafted with care and intention.

Due to high order volume and the custom nature of our designs, please allow up to 2 weeks for processing before shipping.

Rush orders may be available for an additional fee — please contact before ordering.

Sizing

For the best fit, a Crown & Crystal Sizing Kit is recommended for first-time clients.

However, sizing kits are optional — if you already know your nail sizes or have ordered from us before, you may provide your sizes at checkout using our Measurement Guide.

Please note that each set is custom sculpted to the sizes you provide. Crown & Crystal is not responsible for incorrect sizing submitted by the client.

If you choose to measure at home, be sure to follow our guide carefully for the most accurate results.

Sizing kits are available for purchase on our website.

Shipping

All orders are shipped via USPS with tracking information provided once your order has been fulfilled.

Crown & Crystal is not responsible for lost, stolen, or delayed packages once they have been scanned by the postal service.

Please ensure your shipping address is entered correctly at checkout. We cannot make changes once an order has been shipped.

If your package is returned due to an incorrect address, you will be responsible for additional shipping fees to resend it.

Processing time does not include shipping time. Once shipped, delivery typically takes 3–5 business days within the U.S.

Design Changes

Once your order and deposit are received, your custom design slot is secured.

Because each set is made to order, design adjustments may only be requested within 48 hours of purchase.

After that period, all details are considered final, allowing production to begin without delay.

All Sales Final

Each Crown & Crystal set is handcrafted and made to order with your chosen design, shape, and size.

Because our products are custom-made, all sales are final.

We do not offer refunds, returns, or exchanges once production has begun.

Please double-check your sizing, design details, and shipping information before confirming your order.

If you have any questions before purchasing, feel free to reach out — we’re happy to assist before your set is created. Please email info@crowncrystalnailco.com